Dear Croozer Customer,
The new 2016 models of the Croozer Kid Plus and Croozer Kid trailers with the Click & Crooz® fastening system came out in March. Unlike the previous models, the new Click & Crooz® handlebars are not secured by a manually inserted pin but instead lock in place with an automatic pin mechanism when inserted into the frame.
At Croozer, safety and functionality are our highest priorities, which is why we inspect our products on an ongoing basis. To optimise safety, we have decided that every 2016 Croozer Kid Plus, Croozer Kid and lighted handlebar with the Click & Crooz® system must be equipped with an additional safety strap on the handlebar.
In the rare case that the handlebar locking mechanism would fail to lock properly into the frame without the user noticing, the additional strap ensures that the handlebar would nevertheless remain attached to the Croozer.
Reasons for the additional safety strap
To date, four users have reported that the handlebar of their Croozer slipped out of the frame when they were walking down a steep slope. In each of these cases, the user managed to immediately stop the Croozer from rolling away, and therefore no injuries or damage resulted.
What do I have to do as the user?
First, check to make sure that your Croozer handlebar locks securely in the frame in both of the height settings. If so, then attach the enclosed safety strap to your handlebar, following the instructions provided.
It only takes a few seconds to attach and can be easily connected to the Croozer. No tools are required.
The function of the handlebar safety strap is similar to that of the safety strap on the hitch connector of the trailer and should be used at all times as an additional safety mechanism.
If you notice that your handlebar does not lock securely in place in both height settings, please fill out the order form at the bottom of this page.
We would then get in touch with you and make sure that you receive a fully functional handlebar with safety strap.
We wish you many more years of safe and happy journeys with your Croozer!